The only problem we had was with Amazon in shipping. This is shipped in two boxes but for some reason Amazon seems to lose sight of that fact on its own tracking. If the two boxes become separated (which ours did) and only one is delivered, they show status as “delivered”. I called customer service to try to get them to help with the other box and they continually insisted that the order was one box and was complete. Finally they gave me the UPS premier shipping contact but didn’t tell me I would need their shipper number to use it! The other box finally arrived after about five emails to them, two calls to UPS and one call to Amazon. It’s worth the wait, though. This is a really great rowing machine!

UPDATE:

We’ve used the rower for over a month now and so I have some notions of how it works. First, it’s deceptive when you start rowing for the first time because the effort level seems light so you tend to crank it up to 4 or 5 (the top). Don’t do that unless you’re in decent shape or you’ll bonk pretty quickly. What seems to work best is to start off rowing for about 10 minutes at about 25 or so strokes per minute according to the timer, at a 1 or 2 level. When you see how you’ll do, you can then increase time, stroke count, and effort level. In terms of subjective effort, every jump of one in effort level seems to give you the equivalent of about a 10% increase in stroke count. When I go up in effort level, I’ll drop my stroke count 10% until I’m used to the new one. If you’re not a young athlete (which I’m surely not) then you will probably find 15-25 minutes of rowing at a pace of about 27 strokes per minute a good workout at level 2 or 3.

This machine undoubtedly gives the most concentrated workout of anything I’ve used. In 20 minutes I’m sweating big time!
Rating: 5 / 5